PC Support => PC Support => Topic started by: jimfido62 on July 14, 2017, 04:43:47 PM

Title: Laptop Startup
Post by: jimfido62 on July 14, 2017, 04:43:47 PM
My wife's Toshiba laptop hangs during startup most of the time.  Sometimes it will boot up fine.  She figured out that if she removes the battery and plugs the laptop in it starts every time.  Has anyone heard or experienced this same condition?
Thanks.
Title: Re: Laptop Startup
Post by: Thumb on July 14, 2017, 05:18:49 PM
Never heard of that before but maybe it's something like our iPhones when they start acting up, we have to do a cold reboot.

Now are you saying that she removes the battery and leaves it out and plugs in the AC or does she put the battery back in?
Title: Re: Laptop Startup
Post by: jimfido62 on July 14, 2017, 05:35:18 PM
She leaves the battery out.
Title: Re: Laptop Startup
Post by: gitano1 on July 14, 2017, 06:58:17 PM
I suspect that you have to use Occam's Razor in this case. The logical conclusion is that the battery is faulty. Replacement batteries for most items are readily and cheaply available on the web. I have found replacements for my UPS online for quite a bit cheaper than those offered through the OEM. Laptop batteries are also available. Google it.
Title: Re: Laptop Startup
Post by: jimfido62 on July 14, 2017, 08:33:25 PM
Thanks.  I came to the same conclusion but I wanted to see if this was a common problem which people with computer experience actually know of.  I bought another laptop 6 months ago, before she tried the battery trick, because of this issue.  My wife didn't want me to erase the hard drive and reload windows without backing it up first.   
Title: Re: Laptop Startup
Post by: gitano1 on July 15, 2017, 05:16:22 AM
Portable hard drives have gotten so cheap, she should get one and keep a back-up on a regular basis. Something like Acronis True Image works really well, seems really cheap when you actually need it to restore a HDD.
Title: Re: Laptop Startup
Post by: bbell on July 15, 2017, 05:29:22 PM
Jim, Toshiba had a battery problem about a year ago with their batteries. Their was an app you could download that would evaluate your battery and see if it was one that needed replacing.

Here is a starting point for you. And the issue at hand.
http://support.toshiba.com/support/viewContentDetail?contentId=1482429

Also, I find that the Toshiba Central app is at times a resource hog and inconvenient at times. That is why I originally removed it. But after some problems I found it best to let it run. It keeps up with things like recalls and driver updates.
Title: Re: Laptop Startup
Post by: jimfido62 on July 16, 2017, 06:25:14 AM
Thanks BBell.  This laptop is around 4 years old.  Ill look into it.
Title: Re: Laptop Startup
Post by: liteon1 on July 18, 2017, 12:48:40 PM
may be power supply on mother board is or has been going bad
Title: Re: Laptop Startup
Post by: jimfido62 on July 19, 2017, 03:12:05 PM
Thanks.  Ill keep that in mind also.