hp laptop restore

September 07, 2010, 07:45:43 PM

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Topic: hp laptop restore (Read 257 times)

shipsw

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hp laptop restore

« on: January 11, 2010, 04:09:50 PM »

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My laptop started having problems, I am running windows vista 32 bit. I ordered the restore disk from HP and the restore went fine until I received a message "WINDOWS COULD NOT COMPLETE THE INSTALLATION. TO INSTALL WINDOWS ON THIS COMPUTER, RESTART THE INSTALLATION". I have gone through the restore process again with the same error. I have also restarted the computer only to get the same message.

Can anyone please help?


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gitano1

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Re: hp laptop restore

« Reply #1 on: January 11, 2010, 06:50:21 PM »

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Several of the HPs I have done restores on had a restore partition on the hard drive. You might want to check to see if yours does. There is a series of keystrokes you use to access the partition and begin the restore. I would begin by going to HP.com and click on Support and Drivers. Then follow the stages to find out how to restore your machine.


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Gitano

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shipsw

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Re: hp laptop restore

« Reply #2 on: January 12, 2010, 08:36:15 AM »

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Thanks for your time.... I called HP who directed me to their web support. I then followed those instructions and still received the message. HP wants to charge me $49 to try and fix the issue.