Author Topic: XP keeps rebooting  (Read 3922 times)

Offline Thumb

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XP keeps rebooting
« on: February 03, 2011, 09:56:30 AM »
A friend brought over his HP Media Center PC m389n computer and all it does is keep rebooting. It shows the initial HP Logo screen and then the Windows XP screen then goes black and then starts all over again. I have no idea what he did beforehand like updates, installed a program or what.  ~---~

Any ideas?

Just an update, I started in Safe Mode and a window came up and said the system is not fully installed, please run setup again.
He didn't give me any system or XP install disks though. I'll call him up and see if he has them.
« Last Edit: February 03, 2011, 10:07:54 AM by Thumb »
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Offline katmedly

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Re: XP keeps rebooting
« Reply #1 on: February 04, 2011, 03:53:33 AM »
Hi Thumb,

If you friend doesn't have the set up or XP disks try the following

Usually HP has their setup also on Drive D.  See if you can access Drive D (in safe mode) and see if you can run setup through Drive D.

Or if you have a Windows XP disks see if that will install and when it asks for Windows ID use the one from the HP computer sticker.  This is usually on the side of the computer on a sticker.  You then may have to go to the internet to download some drivers.

Or you can try to borrow some Windows XP disks (maybe from a computer repair shop) but use the ID from the HP sticker on the computer.

The last choice is to contact HP give them the model number and ask for the setup disks but this will cost money.

Hope one of these methods works out ok for you

Kat


Offline Thumb

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Re: XP keeps rebooting
« Reply #2 on: February 04, 2011, 06:53:08 AM »
Thanks for the info Kat. I did find out that they put the restore files on a hidden drive sector and I ran it but it still said files were missing after reboot. I'll get out one of my XP discs and try that. If all else fails, he could get a new XP home edition and I could reformat and start out fresh.
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Offline gitano1

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Re: XP keeps rebooting
« Reply #3 on: February 04, 2011, 07:54:48 AM »
You will need to go onto the HP website to find the drivers for that particular machine. It can be a major pain.
Gitano
"Race has now replaced rule of law officially. In one speech our president has reversed 60 years of healing the racial divide and destroyed the dream of Dr. King. The result will be an exact reversal of the conditions existing before The Civil Rights Act. And the hardest hit will be the children in whose name the left always claims to act. Well done Obama". - Pendark

Offline Thumb

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Re: XP keeps rebooting
« Reply #4 on: February 04, 2011, 08:09:37 AM »
Already have all the drivers for it but I'm stuck on the repair part. I went into setup and changed the boot device to the CD and then exit setup, it then boots up from the CD(XP disc) and asks what I want to do. I say repair current installation and it goes to a C/Windows prompt. Have no idea what to do then.  ~---~
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Offline gitano1

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Re: XP keeps rebooting
« Reply #5 on: February 04, 2011, 01:43:56 PM »
Normally, you should enter into the install cycle. At some point early in that cycle it should ask you if you want to repair the current installation or do a new install. At that point you choose repair and it should take you to the repair console.
Gitano
"Race has now replaced rule of law officially. In one speech our president has reversed 60 years of healing the racial divide and destroyed the dream of Dr. King. The result will be an exact reversal of the conditions existing before The Civil Rights Act. And the hardest hit will be the children in whose name the left always claims to act. Well done Obama". - Pendark

Offline Carolina Mike

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Re: XP keeps rebooting
« Reply #6 on: February 04, 2011, 05:56:44 PM »
Thumb,
Go to this site : http://michaelstevenstech.com/XPrepairinstall.htm

it is the 2nd repair you want to do
  
                or

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspxor use this one from Windows:
« Last Edit: February 04, 2011, 06:01:52 PM by Carolina Mike »
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Offline Thumb

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Re: XP keeps rebooting
« Reply #7 on: February 04, 2011, 08:44:34 PM »
Mike, I found that first link you posted and went through the process but couldn't get past the initial boot up, it would even go into safe mode.

I have no idea what this guy did, where he goes on the internet, what viruses he may have but I do know that 2 months ago the computer was running like a champ. He said he turned it off one night and then the next day it booted up normally but then it started freezing up, changing text size, and then just completely locked up and rebooted itself. It's been the same ever since.

He came over today and I told him his options were to buy a new computer, or buy a XP Home Edition and I can do a clean install for him.
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Offline gitano1

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Re: XP keeps rebooting
« Reply #8 on: February 05, 2011, 07:16:23 AM »
I think the problem may be something in the HP itself. I have run into a lot of problems working on their machines. He may be able to call HP and get an installation disk from them for a reasonable price. He will have to explain to them that the reinstall partition is not working. The disks are usually about $15 and have the complete original software. They will reformat the HDD and install the software and drivers. He will have to do some exploration on the HP website for find the link, but that is what you get when you buy sh*t.
Gitano
"Race has now replaced rule of law officially. In one speech our president has reversed 60 years of healing the racial divide and destroyed the dream of Dr. King. The result will be an exact reversal of the conditions existing before The Civil Rights Act. And the hardest hit will be the children in whose name the left always claims to act. Well done Obama". - Pendark

Offline Thumb

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Re: XP keeps rebooting
« Reply #9 on: February 05, 2011, 07:36:06 AM »
I'll look up the info for him on the HP site for the discs since he has no access right now but I'll have him call HP.

I lost faith in any store bought PC brand years and years ago. I think the last store bought computer I bought was back in 1986 from a company called Leading Edge. Since then I've built my own PC's from the ground up and that would have to be about 30 of them for me, family, and friends. I have yet had a computer I built yet have problems like this and usually build a new one when the one I have is just so outdated that I break down and build a new one which is usually about every 6 or 7 years. Apples a different story but that's a different beast and $$$
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Offline gitano1

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Re: XP keeps rebooting
« Reply #10 on: February 05, 2011, 08:58:41 AM »
The computers that I have had built for me by Infotech and Harddrives Northwest have been superb machines that lasted for years.The problem with the HPs, Dells, Toshibas (probably the best of the bunch), and Sonys is proprietary parts and proprietary operating systems set up to, allegedly, make the machines work for the inexperienced user. In fact, the reduced OSs are more of problem than full installs without the proprietary crap they load on.
Of all the machines I have worked on, and I have worked on all of the above plus a bunch more, I consider HPs to be among the worst. HP contracts out for its motherboards and other parts to the lowest bidder. As a consequence their machines have often suffered from major problems across an entire model, rather than one or two breaking down. They chopped down OS is a pain to repair, so most often when they have been brought into me I have simply attempted to capture as much of the data files as I can and then simply run the reinstall console or order a disk to do the same.
I bought my first Pentium computer back in 1994 from Gateway, the Dell of its day. It as about $3000. When I began replacing parts after four years I became aware of the places that Gateway saved money at my expense. A crappy, proprietary MOBO, cheap video card, crummy audio card, etc. The big selling point was the software, most of which ended up being useless. The next computer I bought was from Harddrives NW which cost less than a third of the Gateway and performed far better and is still being used by a friend as a word processor. The Gateway is scrap.
Gitano
"Race has now replaced rule of law officially. In one speech our president has reversed 60 years of healing the racial divide and destroyed the dream of Dr. King. The result will be an exact reversal of the conditions existing before The Civil Rights Act. And the hardest hit will be the children in whose name the left always claims to act. Well done Obama". - Pendark